Wavecrest Computing — Internet Filtering and Reporting Products

CyBlock Proxy Support

Welcome to the CyBlock Proxy support center!   Here, you'll find links to product support, customer support, Wavecrest's online user forum, and other useful information.

New Release - Version 6.6.0 for CyBlock Proxy Now Available

  • Enhancements
    • Enhancement - New Groups and IDs Selection. The Groups and IDs selection widget has been completely reworked. As a result it is now much easier to find and select Groups and IDs.   
    • Enhancement - Menu Changes. Some menu items have been rearranged to enhance user experience. The following menu options have been moved:
      • Server Information is now located under Administration menu
      • Check URL is now located under Help menu
      • New Support link located under Help includes:
        • Profiling
        • New Proxy Profiling
        • Webex
        • Send Profiling
      • JobQueue is now located in root menu
  • Corrections
    • Correction - Changed Incorrect Wording. An incorrect statement has been removed from the “Site Audit Detail“ report screen. The Site Audit Detail report screen does support wild-cards.
    • Correction - Custom Report Preview. When trying to preview a custom report you no longer get a 404 error when you click on the ‘preview’ option.
    • Correction - Setup Array Pop-up. While setting up an array using the Setup Array Pop-up when you click the “X” icon it now properly closes the window properly and does not log you out.

Read complete release notes with the full list of enhancements and corrections.

NOTE: Internet Explorer 6.0 is no longer supported in CyBlock Proxy Versions 6.3.0 or higher. We recommend that you upgrade Internet Explorer.

CyBlock Proxy upgrades are free to current Wavecrest customers.  To download your update, login at CyBlock Proxy Downloads.

Support Contact Information
Toll-free
877-442-9346 ext 4 (U.S. and Canada)
Direct
321-953-5351 ext 4
International
001-321-953-5351 ext 4 (outside U.S. and Canada)
Email
Forum
Telephone technical support is available to our customers Monday - Friday between 8 A.M. and 6 P.M. Eastern Time.
 
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