If your question does not appear on the list below, please feel free to contact us at info@wavecrest.net.
Q1. What is the difference between CyBlock Proxy and CyBlock ISA?
A1. Functionally, the products are virtually identical. The chief difference between the two product editions is technical, i.e., the way in which they integrate into your network. CyBlock ISA is a plug-in application that depends on the pre-existence of Microsoft ISA 2000/2004/2006, MS Proxy or Microsoft Small Business Server Premium. CyBlock Proxy is a standalone proxy solution that requires none of these. For reporting purposes, it creates its own logfiles.
Q2. Can I create a "white" (allow-only) list?
A2. Yes. CyBlock Proxy has several custom categories that can be used to create white lists. This is done by simply blocking all other categories and allowing users to access only the sites listed in your custom white list category. (Custom categories can also be used to monitor or block sites of special or local interest).
Q3. Can CyBlock Proxy tell me how long somebody has been online?
A3.
No, and be careful of products that say they can. The reason is simple. The fact that a user downloaded a Web page to a browser doesn't necessarily mean that he or she was actually looking at that page while it was "open." After all, the user could have suddenly received a phone call, gone to lunch, attended a short-notice meeting, been interrupted by a colleague, or gone to the restroom. Also, users typically have more than one page "open" at a time, but only one is truly viewable, and there is no technical way to know which one. When a computer user clicks on a URL, that action merely constitutes a one-time request for a document, and the "connection" with the server is immediately broken. There is no "session," no end-of-session, and no possibility of measuring duration.
Because of these variables, the default time for a Web page "visit" in reports has been set to 3 seconds. This is the approximate minimum amount of time it takes to load a Web page. Read more about the importance of reliable metrics when using Web-use monitoring software.
Q4. Can different Web policies be created for groups?
A4.
Yes. Different Web policies can be created for groups and individual users. Customers can customize CyBlock Proxy to fit their Web policies, whether they have a universal policy or multiple policies for different groups. A VIP group is also included in CyBlock Proxy's core grouping structure, and IDs placed in this group will not show up on any reports.
Q5. What protocols does CyBlock Proxy block?
A5.
CyBlock Proxy blocks http and https protocols, i.e., it blocks Web-based protocols.
Q6. Does CyBlock Proxy do anything about spyware and phishing threats?
A6. Yes. CyBlock Proxy blocks categories with Web sites that are known security threats, e.g., spyware/ malicious, phishing/ fraud, hacking, and download sites. Social networking is another category with Web sites that are known for being high security threats to company networks. View all of CyBlock Proxy's categories.
Q7. How is CyBlock Proxy priced, i.e., is it subscription-based, priced "per seat," etc.? And can I get a free trial?
A7.
CyBlock Proxy is a licensed, subscription-based software service. Pricing is tiered, based on the number of people ("users") to be monitored. In general, the price-per-user decreases as the number of users goes up. Get a price quote and a free 30-day trial of CyBlock Proxy today.
Q8. For CyBlock Proxy, what hardware specifications do you recommend, i.e., processor and memory?
A8.
For optimal reporting performance, we recommend 1.5GHZ-3GHZ processor speed and 256MB-512MB of RAM (with new installs, the default setting is 256MB). However, the product will work on slower systems and with less memory. NOTE: Bear in mind that processor speed is the most important hardware factor affecting reporting speed. If you double the processor speed, the time to create a report is cut in half. Memory becomes increasingly important with larger logfiles.
Q9. Can CyBlock Proxy be remotely administered?
A9.
Yes. While it can be administered from a server computer ("local" administration), it can also be administered from a separate, remotely-located client computer using CyBlock's browser interface. This design enables CyBlock Proxy to support local and/or remote administration. In addition, CyBlock Proxy's software can accommodate a wide variety of complex installation configurations, including those in heterogeneous environments with multiple servers.
Q10. Can I test CyBlock Proxy without affecting other users' Internet access?
A10.
Yes. As administrator, you control which users’ browsers go through CyBlock’s proxy server. For test purposes, you can configure just your browser to go through the proxy. No other users will be affected in any way until you configure their browsers for CyBlock Proxy filtering. You get to independently test all functionality, become very familiar with CyBlock Proxy and its simplicity before moving it into production.
Q11. Do I need any software or plug-ins on users' computers?
A11.
No. CyBlock Proxy is a server-based application. It does not require any desktop software installation for administration, filtering or reporting. It does, however, require a minor setup change on each monitored user's browser to ensure that Web traffic is routed through CyBlock Proxy.
Q12. What is the difference between the 30-day evaluation software and the purchased product? If I purchase the product, will I need to reinstall?
A12. The evaluation "mode" of CyBlock Proxy is the real product, not a special piece of evaluation software. The only difference between the evaluation mode and the licensed software is that actual URLs in adult content categories are not visible to trial users - however, reporting on activity in these categories is fully operational. Once the product is purchased, an Activation Key will be provided that will "turn-on" the product and all categories will be active. No reinstallation is required.
Q13. How do I prevent users from changing their browser settings once I have them going through CyBlock Proxy?
A13. There are a few ways to do this. Visit our browser settings page for instructions.
Use the links below for more information on our products and services.