CyBlock Software Support
Welcome to the CyBlock Software Support Center!
Here, you'll find links to product support, customer
support, Wavecrest's online user forum, and other useful
New Release - Version 9.0.4 for CyBlock Software Now Available
- CyBlock Proxy has been renamed to CyBlock Software.
- CyBlock and Cyfin version numbers have been consolidated, and all products now have the same version number.
- A more secure logon is available. After logging on with the default password, you will be required to change your password on the Change Your Password screen. If you forget your password, a “Forgot password” link is available to reset your password to the default.
- Menu Structure
- Web Management. In this menu, you will find the Filtering features, such as Control Web Categories, Web Content, and Web Search, and Web Blocking Message. Bandwidth Management is also in this menu.
- You can now customize your blocking message using a Message Editor embedded in the interface. Previously, your HTML file would have to be modified outside the product. A Restore Default button allows you to revert to the Wavecrest default blocking message.
- Data Management. This menu covers the screens for setting up, viewing, and revalidating log file data. The screens for enabling and configuring settings for the Report Database are in this menu as well as the screens for importing, viewing, and deleting the data.
- Data Manager has been renamed to Report Database.
- The CyBlock Software log file configuration has been added.
- User Management. This menu covers all aspects of managing users including adding groups and IDs, setting up and importing users from Active Directory, importing users from a text file, adding administrator and operator logon accounts, and authentication.
- E-mail address and save directory for groups or IDs have been removed as these are no longer being used on the Add and Modify Group or ID screens.
- On the Active Directory Import Settings screen, the manual import of groups and IDs from an Active Directory configuration has been combined with the scheduling of the automatic update.
- The Change Your Password screen lets you change your password at any time and requires your password to meet certain criteria.
- For a new account, you can generate the default password or use Active Directory (if a configuration exists). For an existing account, you can choose to use the current password, generate a new password by resetting it to the default, or use Active Directory (if a configuration exists).
- Categorization. This menu contains all screens associated with the Wavecrest URL List including changing the location, downloading the list, checking the categories of URLs, adding custom categories, and selecting categories to display on reports.
- The URL List Version screen allows you to change the version of the list if instructed to do so by Technical Support.
- On the URL List Download screen, the manual download of the URL List has been combined with the scheduling of the daily download of the list.
- The URL List Repair screen allows you to repair the list if instructed to do so by Technical Support.
- On the Edit URLs screen, the Custom Categories and Edit URLs features have been combined into one screen.
- The Display Categories feature applies to the entire Enterprise. Previously, it was policy driven and groups could be selected.
- Real-Time Monitors. In this menu, you will find the Web and bandwidth monitors.
- The Real-Time Web Monitor includes new options to display authentication challenge (407) requests and wrapped URLs. The settings and controls are now also available in a toolbar and can be changed while the monitor is gathering data in real time.
- Reports. This menu covers running Dashboard Top and Trend charts, creating different types of reports, and viewing sample reports. The ability to customize or schedule a report has been consolidated with creating a report giving you a streamlined way to manage reports.
- The Report Selection screen allows you to select a high-level or low-level report to run. Report groupings include High-Level Summary, Audit Detail, IT, and Forensic.
- For each report on the Report Selection screen, a Tooltip provides a short description of the report to help you determine which report to run.
- The Create Report page allows you to establish report settings and run the report at the present time (unscheduled). You can also schedule the report to run automatically at a specific time, that is, daily, weekly, or monthly at a specific hour, or set up the report to run manually as needed.
- Report delivery options allow you to wait for the report, e-mail the report to multiple addresses that you specify, and save the report to a location.
- E-mailing reports to group recipients has been replaced with allowing you to easily specify each e-mail address to which you want to send the report. Recipients will also receive an e-mail should a report fail to run for any reason.
- Saving the report to a group directory has been replaced with allowing you to save to any directory. If the directory does not exist, it will be created.
- In lieu of the ID Type option, login names as well as IP addresses are always displayed in audit detail reports.
- The Classification Policy option has been removed. The classification settings established under Categorization are used for the groups and IDs selected when running reports.
- The ID Presentation (Anonymous IDs) option has been removed.
- Once you have run or scheduled reports, the Manage Reports screen allows you to manage these reports, that is, create, run, edit, duplicate, schedule, delete, and view. The page displays two lists–Recently Run Reports and Scheduled Reports.
- The Recently Run Reports list shows all reports that were last run, that is, scheduled and unscheduled reports.
- The Scheduled Reports list shows reports that will run automatically at a specific time and those that will be run manually at a later time as needed.
- System Status. This menu covers system information that is intended for administrators’ use, such as server status and information, filter status, job queue, and policy reports.
- The Proxy Cache Information screen displays user names that are cached when login name caching is enabled.
- New screens allow you to see array communication messages, dates and times of the URL List and product updates, product event errors and messages, and profiling information. The event and profiling logs are used by Technical Support for troubleshooting purposes.
- Settings. In this menu, you will find those features that usually require a one-time setup, such as license information, product admin e-mail address, PAC file, SSL certificates, SSL inspection, array setup, memory settings, and report options.
- The Internet Connection screen now includes fields for FTP authentication.
- On the PAC File Configuration screen, an icon to view your PAC file is available.
- On the Report Options screen:
- The following previous screens for report settings are now combined into one screen:
- Advanced Options
- Custom Header
- File Name Format
- Maximum IDs - This setting is now applied to the entire Enterprise. Previously, it was policy driven and groups could be selected.
- The Report Style screen has been removed.
- The Visit Filter option has been added to allow reports to count a URL visit only once within a specified time period.
- Language Settings has been added to this screen.
- Help. Along with product documentation, Support screens, and contact information, the Help menu now contains the Category Descriptions and Check for Product Updates screens.
CyBlock Software upgrades are free to current Wavecrest customers. To download your update, login at CyBlock Software Downloads.
Join our Early Adopter Program
Receive the latest solutions and have the opportunity to provide feedback directly to our development team. To learn more click here.