CyBlock Software Support
Welcome to the CyBlock Software Support Center!
Here, you'll find links to product support, customer
support, Wavecrest's online user forum, and other useful
New Release - Version 9.2.4 for CyBlock Software Now Available
- Logon Accounts Consolidated
- In the User Management - Logon Accounts menu, the menu items Add, Modify, and Delete have been consolidated for easier navigation of the screens. These functions can now be performed from the User Management - Logon Accounts screen.
- Your list of accounts is displayed where you may add, view, edit, and delete a logon account as well as change the account password.
- You can hover over an account to display available icons for changing the account password, and editing and deleting the account.
- You can view the logon account details where icons allow you to edit or delete the account, or change the password as applicable.
- The Role label has replaced “Account Type” and has the same options of “Administrator” and “Operator.”
- Dashboard Data Storage Limit
- Log File Removal
- The new Data Management - Log Data Source - Delete screen helps you manage disk space by removing log files that are no longer required.
- You can select the time period for the log files you want to retain.
- Options are available to either delete log files manually at the current time or schedule a daily deletion to occur.
- Live Chat
- In product evaluations, assistance is available where you can talk to Sales or Technical Support over live chat. This feature is another way in which you can ask questions about our products. Just click Chat With Us at the bottom of the window.
- Live chat is also available on our Web site, blog, and knowledge base. Chat online with Sales or Technical Support in real time.
- Scheduled Reports. After upgrading from 6.8.3/8.8.3, scheduled reports that were set to the previous “e-mail to group recipients” report delivery option are now properly migrated. A report for each group will be created with the e-mail address of the group as the recipient for e-mail report delivery.
- URL List Download. The URL List is now downloaded daily for all time zones.
- White List/Black List. When the same URL existed in a white list or black list in multiple policies, filtering was not accurate. This has been corrected.
CyBlock Software upgrades are free to current Wavecrest customers. To download your update, log on at CyBlock Software Downloads.
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